Support

Restore purchases

New device or reinstalled the app? Open the settings in the game and tap “Käufe wiederherstellen” (restore purchases). Permanent purchases such as balls and “Keine Werbung” (no ads) come back. Consumables such as coins do not.

Refunds

Purchases go through Apple, so request a refund there: reportaproblem.apple.com

My progress is gone

Your progress lives only on your device. If you delete the app it is gone, and we cannot bring it back.

Ads and consent

You can change your choice at any time in the settings under “Werbe-Einwilligung” (ad consent). Buying “Keine Werbung” (no ads) removes the forced videos.

Report a bug or ask a question

Write to us: support@cyrole.app. Please include your iPhone model and what exactly happened.